While the book does include a commercial appeal in places, I encourage you to forgive that and take seriously the greater lesson in the book – nothing is worse than doing something more efficiently that you shouldn’t be doing in the first place – so, engage all your employees in eliminating the defects that cause the failures, and you won’t spend money fixing the failures, losing production, and getting injured. The book is an easy read, and provides an excellent model for this approach."
"A friend thought I might enjoy reading Heroic Change. I decide to look at the book over the weekend, thinking I might get through a few chapters – ends up I couldn’t put it down. My wife even commented, “You never stay attached to a book for such a long time, what’s up?” The story goes through the events of a plant manager, James, who has to save his plant from demise. Facing safety, as well as production lows and cost cuts; he and his former boss and friend, Chance, create a plan for success. Chance, now at the corporate office once managed the highest performance facility for the company. If you are in any way part of an improvement process, you can easily relate to what James and Chance were facing. Chance introduces James to the Heroic Journey concept, where many trails must be overcome in order to reach the final goal. My favorite analogy is the example of how The Wizard of Oz was a Heroic Journey. Although not overly exploited in the book, it turns out similar to The Wizard of Oz, as James had everything he needed all along. He needed to take the journey in order to reach his goal, while not getting distracted by the means and consequences. Overall, this is the first book I've read which provides true value to reliability improvements, and is also very entertaining. Hopefully the authors will continue the series."